FAQ

FAQ

Yes! If you buy them for the same time slot we will roll your Meet & Greets together into one long one
You'll need to have Zoom installed on your device before you can join the Meet & Greet. Click here to download Zoom. We recommend you use a laptop as this provides the best experience.

The device you use must have both a camera and microphone
From your order confirmation email click View Your Order Online, and then the green Click Here to Access Livestream button.

There will be a countdown at the top of the page. Once it gets to zero, click Launch where the countdown was. This will open Zoom
Your display name on Zoom needs to match the name you entered when buying your ticket. If it doesn't, you won't be let in
Unfortunately not. Due to the contract we have with the celebrity, absolutely no photography or video recording is permitted
During the Meet & Greet we will ask you to pose for a photo with the celebrity. We will email you a copy of this within 24 hours

Due to the contract we have with the celebrity, absolutely no photography or video recording is permitted outside of this posed photo
Meet & Greet tickets are only for one person. If you'd like a friend to join you then you'll need to buy two tickets, and you'll also get given two time slots (so 4 minutes total)
The Meet & Greets run for one hour. At the start of the time slot you will see a countdown timer appear on your livestream page - this is your staggered entry time. Once your timer gets to zero you will be able to click to enter Zoom, and you won't be in the waiting room for more than 20 minutes
30 seconds before the end our moderator will 'raise their hand' in Zoom, so when this happens please start to wrap the conversation up. 10 seconds before the end our moderator will turn on their camera. At the end of your time slot you will be disconnected from the Zoom, so make sure you've said goodbye!
Join as soon as you can - if the celebrity is still there, you won't miss out!
Unfortunately refunds are not available under any circumstances, including missing your time slot, having a different name on Zoom, technical difficulties, or being removed early for inappropriate behaviour